1800 959 500

As part of the Arts Wellbeing Collective suite of programs, Arts Centre Melbourne has partnered with Support Act, a registered charity supporting those that work in the music industry, to pilot a sector-wide Wellbeing Helpline, staffed by clinicians with an understanding of the unique challenges of the performing arts industry.

The Support Act Wellbeing Helpline is a free, confidential service, available 24/7 to anyone who works in the performing arts.

Working in the performing arts can be tough. If you’re struggling, call the Support Act Wellbeing Helpline to speak with a qualified professional for support, counselling or coaching on any aspect of your mental health and wellbeing.

If you or someone you care about is in crisis or at immediate risk, dial 000.

How do I access the Wellbeing Helpline?

The Wellbeing Helpline is accessible 24/7 by calling 1800 959 500 within Australia.

Who can access the Wellbeing Helpline?

The Wellbeing Helpline is available to anyone who works in the Australian performing arts industry.

Should I use the Wellbeing Helpline instead of my organisation’s Employee Assistance Program (EAP)?

The Wellbeing Helpline is particularly targeted at those who may not have access to an EAP.

The Wellbeing Helpline does not replace an organisational EAP or ongoing professional clinical support.

It is strongly recommended that organisations and companies investigate implementing their own EAP.

Who staffs the Wellbeing Helpline?

The Wellbeing Helpline is staffed by experienced clinicians from AccessEAP. All clinical professionals have an average of more than 15 years’ experience. Clinicians are predominantly psychologists, with some specialist social workers and counsellors. All hold full registration and membership with the appropriate accreditation bodies in Australia.

I am a registered psychologist with a special interest in working with performing arts workers. Can I offer my services for the Wellbeing Helpline?

Yes. For more details, visit accesseap.com.au/about-us/our-people/careers

Will the clinicians understand my job and the unique challenges faced by performing arts workers?

The Arts Wellbeing Collective team has worked closely with the clinicians to ensure they have an understanding of the unique challenges faced by performing arts workers, and many of the clinicians have direct experience working in the industry.

However, it is a complex and complicated industry, so you may need to explain some aspects of your job.

The Arts Wellbeing Collective team will continue to work closely with the clinicians as the Wellbeing Helpline pilot progresses, and we immensely appreciate your patience if the clinicians are not across every aspect of your work environment.

Can I call about a non-work issue?

Yes. You can call for support, counselling or coaching on any aspect of your mental health and wellbeing.

There is also diverse experience and specialist support amongst the clinicians for:

  • Gambling, drug and alcohol support
  • Financial and legal issues
  • Domestic violence
  • Relationship support
  • LGBTIQA+ community
  • Aboriginal and Torres Strait Islanders
  • Culturally and linguistically diverse community

If you would like to request to speak with a clinician of a particular age, gender, religion, race, sexuality, political bias or any other diverse background or experience, please let the team know when you call.

Can I access the service if I am deaf, hearing or speech impaired?

Yes. Contact the National Relay Service on 1800 555 660 or visit relayservice.com.au

You can also submit an online booking at supportact.org.au/wellbeinghelpline and request an Auslan or Deaf / Blind Tactile interpreter, or request to speak with a clinician who signs.

How many times can I call the Wellbeing Helpline?

As a guideline, the Wellbeing Helpline is designed for short-term support. Many people report feeling relieved and ‘helped’ after just one conversation!

If you need ongoing support, the clinician will assist you with this.

What will I be asked when I call?

You will be asked your name and whether you mostly work in the music or performing arts industry. Some personal details are required for duty of care purposes.

You do not need to disclose anything that you are uncomfortable sharing.

Is it confidential?

Yes. Absolute confidentiality is assured, and is in fact mandatory for all clinicians, except where required by law.

The clinicians are extremely aware of the importance of confidentiality, and sensitive to both legal and ethical confidentiality requirements.

The Arts Wellbeing Collective team will receive a report of pure statistical data that shows how many people accessed the Wellbeing Helpline, and high level data about themes. No names or personal details are shared in this report.

I’m well-known/in a high profile show/in the public eye. Will the clinicians be a fan or want gossip?

The clinicians staffing the Wellbeing Helpline care about you as a person. There is no presumption or judgement on your role, background, status or experience – they care about the issues that you experience as a human.

Can I speak with someone face to face?

The Wellbeing Helpline is currently available via phone or video conference.

Can I book a time for someone to call me?

Yes. You will be asked when you call whether you’d prefer to speak to someone then or make an appointment for a more suitable time.

Should I still call if:

I don’t think my problem is big enough?

Yes. There can be thoughts about trying to resolve things by yourself, or concerns about wasting a clinician’s time and depriving other ‘more deserving’ people from getting help.

No matter what it is – maybe you need advice on how to wind down post-show, or strategies for maximising time with family – big or small, if you feel you could benefit from a conversation with a qualified mental health professional, the Wellbeing Helpline is for you.

I’m not sure professional support is what I need?

Yes. The clinicians can help point you in the right direction if the Wellbeing Helpline is not what you need right now.

I’ve tried accessing support before and it wasn’t very good?

Yes. Sometimes it takes a while for you to find a connection with a clinician who ‘gets’ you and your experiences, preferences and style. That’s fine and totally normal – we strongly encourage you to keep reaching out until you find someone who feels like a good fit for you.

I have further questions.

Feel free to call the Wellbeing Helpline to ask questions, or contact Support Act on 1300 731 303 (business hours).

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